State Farm® Insurance Agent Dean Eastman

"Today I was so stress when my car decided not to turn on. I felt so alone. Roadside assistance was not able to come and help. When I called my State Farm agent, Dean Eastman, he graciously offered to come and jump start my car. He came quickly and helped me get back on the road. He is a very good young man as he was very kind and compassionate. TBTG Thank you Dean for all your help."

"Dean and his team are fantastic to work with! I'd recommend them to anyone I know looking for a trusted insurance agency."

"Lauren did a great job with our insurance review. She’s very knowledgeable and answered all of our questions. I definitely recommend The Eastman Agency and Lauren!"

"I switched to them to get additional coverage for my modified vehicle and ended up moving all my vehicles over and my house as well but that is when everything went down hill. The home owners policy increased over what was originally quoted. According to State Farm my house is worth $100K over whatever else says even though it is a new build and the new build price isn't even what they are quoting. As for the vehicles we sold our 23 Wrangler 392 and were looking at a 25 Mini Cooper and asked for a quote on it as we had not purchased it and the quote came back $200 higher. How on earth is it $200 higher to insure a $40K Mini Cooper over a $70K Wrangler 392 which would mean just to insure the Mini Cooper it would be just over $400 a month. Their response was when someone gets a new vehicle we raise the rates because they don't know how to drive it. I also purchased another vehicle and was driving it home from Houston when it broke down. I contacted the office about the roadside assistance and talked to Josh. Josh stated the roadside assistance only covers 10 miles but he handles the claims for the office and since I was in the middle of no where on my way home from Houston at 5PM that I could get the tow home and he could get me reimbursed for the tow. After waiting 3.5 hours for the tow truck and paying almost $800 dollars for the tow I got reimbursed $250 dollars. When I contacted Josh about it he stated roadside assistance only covers 10 miles its in the contract and was of no help and did not back up what he told me on the phone as I would have made other arrangements if that was the case. After these issues and the fact they wanted to raise my rate to over $700 a month to replace a Wrangler 392 with a Mini Cooper I decided to switch companies and requested all my vehicles except one get removed. It's been over 2 weeks and instead of removing all my vehicles they just replaced the Wrangler 392 with the Mini Cooper that I never purchased and don't even own. It's an office full of people that will tell you what you want to hear to get you to sign up but will not back up what they claim. I would stay far away from this office. As soon as I can find another company to cover my modified vehicle I will remove it if they can ever get my account straight. I would give them a negative rating if I could. My new company has the same coverage and only charges $300 for both other vehicles and my deductibles are lower."

"I could go on and on about this office, but I only have so much space to write. Honest, extremely helpful, very caring, and the list goes on and on. My agent Josh has gone above and beyond to help me. He even helped me before I was his client, because of the issues I was having getting the wrongful death settlement for my deceased son (Another insurance co.). On top of it, Brie called to check on me and let me know that they were there for me, after I had gotten my insurance policies with them. She was so kind and helpful as well. They are the best!"

"Ask for Lauren! Lauren’s attention to detail is so appreciated. Lauren was patient and understanding after multiple times of me rescheduling."

"The entire office was very welcoming. Luis set up my auto and renters policy, and was extremely helpful, kind and informative."

"I worked with Luis Garza, he was great, answered all of my questions, quick and simple, and was able to get me the best rates, which I was surprised about since State Farm is the #1 insurance company"

"Lauren is absolutely AMAZING! She is friendly, professional, and shows incredible attention to detail. I really appreciate her expertise and her guidance. THANK YOU, THANK YOU, Lauren!"

"I have continuously asked/left messages for Dean to give me a call dealing with my life insurance policies. He still has not contacted me. Lauren on the other hand has been wonderful and so on top of things for me. I just wanted to know that my agent cared about the customer and we were not just another account!"

"Josh Fenn was awesome & easy to talk to. He explained the term life insurance & burial insurance coverage where I can understand it. Definitely recommend him."

"First, my first annual review of my policy is a good thing to do and I learned a lot and was able to clarify questions I had. More importantly however was the patience of Account Manager, Lauren McDonald, who handled the review with a thorough undertaking of the business. She took notes and will be following up with me. Great overall experience! --Joe Rey"

"Josh Fenn has done an amazing job working with us while my car is being repaired after it was hit from behind. First there was some confusion at the car rental company about my costs for a rental. I tried to resolve it through the rental agency but got “stuck” in low-level customer service. In a discussion about my claim, I mentioned my lack of progress with the rental agency. Josh jumped right in, contacting State Farm corporate, who in turn contacted the regional corporate office for the rental company to resolve the issue. Then, when the body shop failed to return calls or send status updates about my vehicle, Josh jumped in and has called daily when necessary to get the information needed. During a stressful event that could have continued to get more stressful, Josh Fenn has offers more than platitudes. He actually jumps into action, listening, getting answers, and communicating with us —-voice, email, or text as the situation warrants."

"JJ was very helpful and detailed about my insurance needs, very professional, I will definitely recommend him to anyone else in need of insurance."

"I recently had the pleasure of working with Lauren, and I couldn't be more satisfied with the experience. She went above and beyond to ensure my stressful change request to my policies were completed! She took the time to thoroughly workout all the details then made things super easy for me. I absolutely love the Eastman Agency and all that they do! Even thought rates slightly increased I will NOT sacrifice their quality communication and dedication to save a couple bucks. Its hard to find a good agent but look no further!"

"This is a great company that takes care of customers! I have been so happy since I changed to Dean Eastman! They are always helpful and courteous as well as very knowledgeable!"

"The ladies and the staff especially Linda and Chris are super friendly and knowledgeable"

"I had the pleasure of working with Krissy for my rental insurance needs, and I couldn't be happier with the service I received. Krissy was knowledgeable, attentive, and efficient throughout the process. She took the time to understand my specific requirements and provided me with a policy that perfectly suited my needs. I'm grateful for her assistance. Looking forward to continuing our collaboration as I explore options for my auto insurance. :)"

"Krissy was so amazing , she is ver professional and very helpful I highly recommend her"

"Kris and Linda also very helpful when I have questions about my policy."

"Lauren McDonald was very detailed and provided valuable information about our insurance policy. She demonstrated a caring attitude towards our needs."

"Great friendly Service, Quick and Fast!"

"Went through my parents policy updates with Lauren, she was fantastic and helped up find ways to improve our coverage where it matter and save money! Josh was super helpful as well pretty providing us insights into the different types of claims. Thank you Lauren and Josh!"

"Ma’am Krissy Chong provided exceptional service! She attend all our needs and questions quickly and She is friendly and very informative as well. She explained everything to us clearly and precisely. I would highly recommend her to anyone! She also provided us with peace of mind that we were looking for. Thank you Ma’am Krissy and God bless you more! State farm has an amazing agent!"

"Excellent experience switching over to State Farm from Allstate. Max over at Dean Eastman agency was very quick to get in contact, he also has maintained exceptional contact and service with me throughout the whole process. First time shopping for insurance on my own, it's been an amazing experience. Thanks Dean Eastman Agency Team!!"