State Farm® Insurance Agent Dean Eastman

"I switched to them to get additional coverage for my modified vehicle and ended up moving all my vehicles over and my house as well but that is when everything went down hill. The home owners policy increased over what was originally quoted. According to State Farm my house is worth $100K over whatever else says even though it is a new build and the new build price isn't even what they are quoting. As for the vehicles we sold our 23 Wrangler 392 and were looking at a 25 Mini Cooper and asked for a quote on it as we had not purchased it and the quote came back $200 higher. How on earth is it $200 higher to insure a $40K Mini Cooper over a $70K Wrangler 392 which would mean just to insure the Mini Cooper it would be just over $400 a month. Their response was when someone gets a new vehicle we raise the rates because they don't know how to drive it. I also purchased another vehicle and was driving it home from Houston when it broke down. I contacted the office about the roadside assistance and talked to Josh. Josh stated the roadside assistance only covers 10 miles but he handles the claims for the office and since I was in the middle of no where on my way home from Houston at 5PM that I could get the tow home and he could get me reimbursed for the tow. After waiting 3.5 hours for the tow truck and paying almost $800 dollars for the tow I got reimbursed $250 dollars. When I contacted Josh about it he stated roadside assistance only covers 10 miles its in the contract and was of no help and did not back up what he told me on the phone as I would have made other arrangements if that was the case. After these issues and the fact they wanted to raise my rate to over $700 a month to replace a Wrangler 392 with a Mini Cooper I decided to switch companies and requested all my vehicles except one get removed. It's been over 2 weeks and instead of removing all my vehicles they just replaced the Wrangler 392 with the Mini Cooper that I never purchased and don't even own. It's an office full of people that will tell you what you want to hear to get you to sign up but will not back up what they claim. I would stay far away from this office. As soon as I can find another company to cover my modified vehicle I will remove it if they can ever get my account straight. I would give them a negative rating if I could. My new company has the same coverage and only charges $300 for both other vehicles and my deductibles are lower. Update 4-28-25 After I left the above review I had talked with the claims office about my tow and was told that Dean's office could reimbursement. Dean also reached out to me and when I mentioned that he told me no they don't do that and he didn't know why they would say that. Long story short Dean did reach out but wasn't willing to make anything right and didn't help anything and just make excuses for the employees. I moved my vehicle to a different office and I had to tow my vehicle again and I was just told that the local office 100% can do reimburse people and that Dean was just lying about it. My new office is cutting me a check for the tow and actually recommended me to not use the roadside assistance and just get a regular tow and they will cut me a check the same day I submit a receipt for it unlike Dean's office that will just take your money and do nothing to help you. Glad I never actually had a accident or had to file any other claim with this office."

"Great fast friendly service."

"Ashlyn provided great customer service! Very knowledgeable and great follow up."

"We had a bit of a struggle in the beginning, I think it was because of staff leaving. But, they have been super helpful since then. All of my requests have been fulfilled. They are great to work with."

"Ashlyn was absolutely amazing! She was a great listener and has awesome work ethic! She truly went above and beyond making this the best experience I've ever had with any customer support representative with any company. Ashlyn thank you so much!"

"Great customer service!"

"The Eastman Agency is so friendly and personal! This was my first time getting auto-insurance in Texas and ever and Ashlyn was so kind and helpful in explaining my liability and coverages in the proposed auto insurance policy she recommended for me. She even helped me adjust deductibles and apply discounts to my policy to help me find the best monthly price for optimal coverages. Joshua also helped me set up my policy and was very helpful and friendly as well!"

"I can’t recommend Dean at State Farm highly enough! He was incredibly quick to respond when I reached out about my insurance needs and went above and beyond to help me lower my rates. What really stood out was how personable and supportive he was throughout the process. Dean took the time to understand my unique situation and worked with me to tailor a plan that fit my needs perfectly. He made everything so easy to understand and never made me feel rushed or pressured. It’s clear that he genuinely cares about his clients and their best interests. Thanks to Dean, I now have a plan I feel confident in—at a much better rate! If you’re looking for an agent who’s knowledgeable, responsive, and truly puts you first, Dean is the one to call. Highly recommend!"

"Just wanted to shout out to the Eastman Agency State Farm office, especially Lauren who worked with me to get Life Insurance coverage. Lauren is very knowledgeable and tailored our conversation to my questions and needs with grace, patience, and professionalism and made sure all my questions were answered. I am now a proud life insurance policyholder!"

"I recently changed insurance agencies to State Farm, and I have to say that it has been the best decision I’ve made yet! These ladies have been top-notch and their customer service made me feel right at home. If you’re in the market for an insurance agency, I highly recommend Allstate for your needs! Special Thanks to Tori and Ashlyn! You guys with the Eastman agency rock and have made my experience unforgettable."

"Ashlyn provided outstanding service from start to finish. She took the time to understand my needs, explained everything clearly, and helped me find the perfect coverage within my budget. Her professionalism, responsiveness, and genuine care made the entire process stress-free. Highly recommend!"

"I have been a client of State Farm for over 30 years. My most recent agent, Dean Eastman and his staff, are awesome! They are extremely professional, courteous, and always go above and beyond to service me. Whether it's questions about car, house, or life insurance and my policies they take the time to explain everything I need to know or provide helpful suggestions. I couldn't ask for better service and support. That's why I have stay with them for all these years. Thank you Dean and staff, for your commitment in taking care of me. God bless each of you."

"Spoke with Ashlyn she was extremely helpful and patient on the phone great service overall highly recommended her!"

"My husband and I just got life insurance for our son and Tresa was an amazing account manager to work with! Linda has also been wonderful at helping us update our policies when we need to make changes!"

"Dean Eastman and his team at State Farm are fantastic! They’re professional, friendly, and always go the extra mile to help. Highly recommend for all your insurance needs!"

"Today I was so stress when my car decided not to turn on. I felt so alone. Roadside assistance was not able to come and help. When I called my State Farm agent, Dean Eastman, he graciously offered to come and jump start my car. He came quickly and helped me get back on the road. He is a very good young man as he was very kind and compassionate. TBTG Thank you Dean for all your help."

"Lauren did a great job with our insurance review. She’s very knowledgeable and answered all of our questions. I definitely recommend The Eastman Agency and Lauren!"

"I could go on and on about this office, but I only have so much space to write. Honest, extremely helpful, very caring, and the list goes on and on. My agent Josh has gone above and beyond to help me. He even helped me before I was his client, because of the issues I was having getting the wrongful death settlement for my deceased son (Another insurance co.). On top of it, Brie called to check on me and let me know that they were there for me, after I had gotten my insurance policies with them. She was so kind and helpful as well. They are the best!"

"Ask for Lauren! Lauren’s attention to detail is so appreciated. Lauren was patient and understanding after multiple times of me rescheduling."

"The entire office was very welcoming. Luis set up my auto and renters policy, and was extremely helpful, kind and informative."

"I worked with Luis Garza, he was great, answered all of my questions, quick and simple, and was able to get me the best rates, which I was surprised about since State Farm is the #1 insurance company"

"Lauren is absolutely AMAZING! She is friendly, professional, and shows incredible attention to detail. I really appreciate her expertise and her guidance. THANK YOU, THANK YOU, Lauren!"

"I have continuously asked/left messages for Dean to give me a call dealing with my life insurance policies. He still has not contacted me. Lauren on the other hand has been wonderful and so on top of things for me. I just wanted to know that my agent cared about the customer and we were not just another account!"

"Josh Fenn was awesome & easy to talk to. He explained the term life insurance & burial insurance coverage where I can understand it. Definitely recommend him."

"First, my first annual review of my policy is a good thing to do and I learned a lot and was able to clarify questions I had. More importantly however was the patience of Account Manager, Lauren McDonald, who handled the review with a thorough undertaking of the business. She took notes and will be following up with me. Great overall experience! --Joe Rey"